To find the version of GDP or Word:

1. Open GDP or Word.

2. From the GDP Help menu, click About. In the GDP window, you will see the version number.
   Note: To be sure you are using the most recent version of GDP, click Options, Settings; under Live Update, check Notify me when new updates to the GDP software are available for download. Each time you are online and log on, GDP will verify that you have the latest version of GDP. Click here to troubleshoot any Live Update installation issues. On the Tips & FAQs page, click FAQs, Installation and Operation, for a detailed explanation of the Live Update feature.

3.  From the Word 2007 Office Button, click Word Options, Resources, About. You will see the version in the first line. (From the Word 2003 Help menu, click About Microsoft Office Word. In the About Microsoft Word window, you will see the version in the first line.)

To send me a print screen of your computer screen for troubleshooting:

1. Press the Print Screen button on your keyboard, which is usually found on the right side of the top row of the keyboard. This takes an actual "picture" of your computer screen at that point.

2. To capture only the active window rather than your entire screen, press Alt-Print Screen together. Open Word and click Paste to see a screen capture of the active window only.

3. To see how this works, from your browser window, click Help, About Internet Explorer; press Alt-Print Screen. Open Word and click Paste to see a screen capture of the active window only. Press the Print Screen button and click Paste to see the entire screen captured.

To delete all files and directories created by GDP to start fresh:

1. Open Windows Explore—right-click the Windows Start button, and click Explore.

2. Browse to the C:\GDPHOME directory (or the directory where you installed GDP).

3. Right-click the C:\GDPHOME directory and click Delete.

4. To delete the data files also, browse to the C:\GDPDATA directory (or the directory where you store your student data).

5. Right-click the C:\GDPDATA directory and click Delete.

To delete any GDP shortcuts or the program group:

1. On the Windows Desktop, delete any shortcut you might have copied here. Right-click the shortcut and click Delete.

2. Click the Windows Start button, Programs; right-click Irwin Keyboarding and click Delete.

To rename a file:

1. In Windows Explore or on the Windows Desktop, right-click the desired file.

2. Click Rename.

3. Type the new name in box and click outside the box.